What if I don't have artwork?
We'll create it for you! Our talented team of in-house designers is experienced in creating logos and other designs.
What if I want a specific color match imprinted?
We can do an exact match on silkscreened and imprinted products, and we'll deliver as close a match as possible on embroidered items. Silk screening we can do an exact match, as well as with imprinting.
What graphic file type should I send you?
We accept art files created in the following software: Mac or PC Adobe Illustrator up to CS2, Mac or PC Adobe Photoshop up to CS, Mac only QuarkXpress up to 4.0 and InDesign up to CS. Our art department primarily uses Macintosh systems and software and cannot guarantee the compatibility of artwork created in other platforms and software. If you are producing artwork using a higher version of the software than listed above, please save it back to versions listed above.
Standard digital requirements for all files are as follows:
Photoshop art must be a minimum of 250 ppi at 100% actual size for t-shirt production. For hard goods, art must be a minimum of 300-600 ppi at 100% actual size. (Save files as eps, tiff or jpeg file format.)
You must include all linked placed images as separate files, photos or art.
Do not embed tiffs or placed images into Illustrator.
If sending Mac or PC Illustrator files, convert all text to outlines.
If sending QuarkXpress or InDesign files, include all fonts (Mac only).
We cannot accept or use files created in page layout or word processing programs such as Page Maker, Word Perfect, PowerPoint, Microsoft Word or Excel. Images downloaded from the Internet are not acceptable for reproduction art.
Where do I send my art?
You can email your digital art to
Do not email files larger than 5 megs.
All fonts should be converted to paths.
Adobe Photoshop files must be saved as eps, tiff or jpeg file format, resolution requirements remain the same as outlined above.
Allow sufficient time for the file to be sent to your server and sent to ours. Depending on user volume, this may take between 10 minutes to four hours or more, regardless of file size.
Please include your company name, contact person, phone and fax numbers, application and platform of art sent, and the name of your Polar Identity representative. Any art sent that does not reference this information will not be accepted.
Do you provide samples?
Yes. We have a highly advanced prototyping machine that can create a nearly exact replica of your final design on the product you will be purchasing. So you can see exactly how the finished product will look not just on paper but on the actual design.
How are proofs handled?
We can send a free proof via email or also fax or send you a hard copy. For our corporate accounts, we also offer a Web-based service that enables you to see your artwork on a dedicated web page.
36 for most embroidered products
48 for embroidered hats
72 pieces per product type
What are the general delivery times?
Our art department (if being used) requires 3-5 working days. Once artwork is approved, we need 7 to 10 working days to complete your order. (Rush service is available.) The delivery time from when it leaves our warehouse depends on the shipping service you choose.
What if I need it really fast?
We realize that timelines aren't always flexible, so we offer Rush Services on a variety of business promotional products and corporate gifts, for a nominal fee. Learn more about our Rush Services.
Can you do name drops?
Yes. A standard name drop is free with 36-piece minimum order. Name drop is located on left sleeve unless otherwise specified. Most name-dropped orders will be shipped in three days.
Do you charge sales tax?
Yes, we are required by law to collect sales tax on sale of goods, unless we have a completed and signed Sales Tax Exemption Form.
What is your return policy?
We want you to be happy. If you have a problem or discrepancy with an order, contact our customer service department at 1-877-433-2728. All discrepancies must be claimed within 72 hours after receipt of merchandise. All returns must be accompanied by a return authorization number, which you will be assigned when you call.
What payment types do you accept?
Visa, Mastercard and American Express are welcome. Net Terms are available to our customers. To request terms, complete and sign the credit application and you will be notified of your terms within 10 business days. There is a 1% per month interest charge on past due accounts.
Contact our credit department at (800) 577-3345 ext. 36 for further information and assistance in setting up an account.
What products do you carry?
We carry thousands of products in a variety of categories. If we don't have it, we can get it. Check out our Product Index page, or call for a catalog.
Have another question that's not answered here? Let us know.